ISLAND EXPLORER & TOURS

CUSTOMER CARE DEPARTMENT

· The customer services department is available 24/7

· A qualified team, able to deal with crises calmly, efficiently and effectively

· Via hotel representatives, customer services caters for extension of stays and change of return flights

· Works closely with tour operators and their clients once they have arrived.

AIRPORT DESK

Meet & greet services

·A team of multilingual representatives working on a shift basis (or upon request) and a team of porters.

· Personalized welcome & assistance services upon request including refreshing towels, flower garlands, personalized corporate gifts (upon request).

RESERVATIONS

• Mondays to Fridays: 8.30 a.m. - 6 p.m.

• Saturdays & public holidays: 8.30 a.m. - midday

• 24-hour emergency service

• An experienced and trained team of dedicated reservation agents and consultants with in-depth knowledge of all products: hotels, excursions etc.

AT THE HOTEL

· Counters in most hotels.

· Briefing sessions with guests within 24 hours of arrival.

· Available 24/7 on mobile phone.